What should you be looking for in your software provider?

It’s vital that you can rely on the software you use every day, whether to facilitate patient care, optimise efficiencies, or evidence compliance. Which is why it’s critical that when you come to choosing your software provider, you’re able to make a strategically informed decision.

The market is flooded with great traceability providers, but there are some that, although they profess to handle the demands of today, don’t necessarily have the capacity to provide you with the ongoing support you need to adapt.

You may find a provider who can deliver a slightly quicker way of performing a specific task. You could be offered surface-level improvements to your patient data interface. Or you might speak with a provider who promises to ‘revolutionise’ the systems you already have in place.

But does that warrant your valuable time and investment? Will you still be feeling the benefit in 5 years time, and will the benefits be felt exponentially as you automate?

In healthcare, where practices, protocols, and regulations are changed and updated every other month, these “quick-fix” or “workaround” solutions simply aren’t viable for the long term.

We believe that healthcare teams need a robust solution that’s built to withstand the pressures of today, tomorrow and beyond – and that solution isn’t simply a piece of software, it’s a partnership for success.

So, what should you look for when selecting your provider?

• A TRUSTED PARTNER ON THE PATH TO PROGRESS

We believe in building strong, lasting partnerships with our customers. 

One of the biggest mistakes we see organisations make when selecting software is focusing solely on features. While the technology itself is important – will the provider always be there when you need them? What happens when one of those features fails you in the future?

The implementation of new software is like embarking on a journey – where your destination is a strategic long-term investment for your organisation. We take a partnership approach to help you navigate the complex path seamlessly, securely and disruption-free. We are your experienced guide – by your side every step of the way – and we’re in it for the long haul.

• A PROVIDER THAT IMPLEMENTS ON A SOLID FOUNDATION

We take a structured yet flexible approach to ensure a smooth, risk-free rollout.

When it comes to realising your goals, why settle for “trial and error”? Some suppliers adopt a “figure it out as they go” approach to implementation. The result is a solution that simply will not stand the test of time. It’s surprising how quickly the cracks can start to show.

Our proven methodology is your route to success. Your project is carefully planned and tailored to your needs – with consideration given to what you need today and how your software will need to evolve with you in the future. Implementation is only the beginning. Unlike other providers, we don’t simply stop at go-live

A huge thank you from all staff in CSSD. Without the fantastic help we received from the you and all the HSE team I had no doubt it would have went so smoothly. Athera were exceptional throughout the process and deserve great credit for a superbly run project.  A big mention to Shane from Athera who was whenever we needed him.

My apologies if I left anyone out. But thank you all again for a Most enjoyable experience. 

• A PROVIDER THAT DELIVERS SUPPORT THAT REALLY MATTERS

We’re dedicated to providing meaningful support to you from day one to year ten, twenty…

“Support” is a word you’ll often hear from other software providers. Don’t get us wrong, we use it too. But for us, “support” isn’t just a vague buzzword to say “You can contact our faceless helpline if you need to.” – it’s a fundamental part of everything we do.

We are a team of passionate experts who are committed to your ongoing success. From onboarding and beyond we ensure users have full confidence in using our software. Our network of support includes our dedicated UK-based support team, who are on hand to tackle challenges both large and small, while you can also collaborate and learn from peers in our thriving customer community as part of our new user groups.

• A PROVIDER WITH A PROVEN TRACK RECORD

We proudly share our success, and so do our customers.

Software providers are quick to state what they can offer you – but without the evidence to back it up, taking them up on that offer can be a risk. Consider the transparency of your software provider’s experience, their proven success and their list of previous clients.

Our customers are proud to share stories of their success, from implementation to the benefits of our ongoing dedicated support. Organisations across the healthcare sector can testify to the significant impact that partnering with us has had on the way they operate.

• A PROVIDER COMMITTED TO IMPROVEMENT & INNOVATION

We dare to think beyond today’s limitations.

Many software providers on the market are focused on what they can offer you today. Scalability to align with your organisational growth and change may not even be a consideration. They have something they can offer you relatively quickly and then… job done.

We are at the forefront of today’s healthcare software, but we refuse to stay there. We work collaboratively with you to constantly innovate and evolve our solutions, ensuring you continue to receive maximum value from your software. Our partners have the unique opportunity to help inform our product roadmap and receive early access to our latest innovations.

Fit for the future

In a crowded marketplace, it’s important to remember that today’s solution may not be suitable for tomorrow’s purpose. While some software providers may offer a product that fulfils your immediate needs, you should consider the long-term impact on your organisation.

Short-term solutions can ultimately be far more costly over time, with disruptive updates and repeated data migrations, lengthy and expensive redevelopments, or even having to restart the search for a new software provider when your current one fails to deliver.

For long-term progress and success, choosing the right partner makes all the difference.

At Athera Healthcare, we’ve broken the mould – with a truly supportive partnership approach and robust, adaptable software solutions that are easy to adopt and impossible to outgrow.

Want to see how our approach works? Contact us today to schedule a demo and see why leading organisations trust Athera Healthcare.