Uncovering the People Behind Surgical Excellence

Every successful surgery is the result of countless hands, minds, and hours of meticulous work. Yet some of the most critical roles in this process remain invisible, working behind the scenes, unrecognised, but absolutely essential to patient safety.

That’s why we’re launching Behind The Mask, Athera Healthcare’s new monthly video series that shines a spotlight on the people, partnerships, and innovations that drive surgical excellence.

Why Behind The Mask?

In healthteach, it’s easy to focus solely on the software, the features, the technical specifications. But at Athera, we believe that technology is only as powerful as the people who use it and the partnerships that support it.

Behind The Mask is our platform to go deeper. To have authentic conversations with the individuals who are shaping the future of surgical care – from sterile services managers to theatre nurses, from decontamination experts to hospital innovation leaders, and yes, from our own team members who work alongside these professionals every day.

What to Expect

Each month, we’ll sit down with someone who has a unique perspective about:

• The challenges facing healthcare teams today
• The innovations that are making a real difference
• The human stories behind the statistics
• The partnerships that transform outcomes
• The often-overlooked roles that are critical to patient safety

Our episodes will run approximately 30 minutes, giving us time to dive deep into topics that matter to our audience: healthcare professionals, clinical operations leaders, and anyone passionate about improving surgical pathways.

Episode 1: From Supplier to Partner

For our inaugural episode, we’re tackling a fundamental question: What’s the difference between a supplier and a true partner in health tech?

We’re joined by Mark Harrison, Athera’s Director of Client Services, who brings over 30 years of experience in healthcare and a genuine passion for elevating the teams who work tirelessly behind the scenes.

Mark shares insights on:

• Why partnership matters from day one of the customer journey
• How to build trust through transparency and responsiveness
• The critical role of sterile services and decontamination in patient safety
• What Athera’s client services should look like in 2026 and beyond
• Why making customers the heroes should be every health tech company’s priority

The conversation gets personal, touching on real patient safety stories and the often-hidden risks that dedicated professionals work to prevent every single day.

Join the Conversation

Behind The Mask isn’t just about us talking – it’s about creating a platform for the entire surgical care community. If you’re a healthcare professional with a story to share, an innovation to discuss, or insights that could benefit others, we want to hear from you.

Watch Episode 1 now on our YouTube channel, and subscribe to make sure you don’t miss future episodes. Each month, we’ll bring you new perspectives from the people who are shaping surgical excellence in ways you might not see every day.

Because behind every mask is a person. Behind every procedure is a team. And behind every successful outcome is a partnership built on trust, expertise, and genuine care.

About Behind The Mask

Behind The Mask is Athera Healthcare’s monthly video series highlighting perspectives from leaders across healthcare and industry. Each episode uncovers the roles, innovations, and relationships that drive surgical excellence and better patient outcomes.

Subscribe to our YouTube channel to watch Episode 1 and be notified when new episodes launch.

Want to be featured? Contact our marketing team to discuss appearing on a future episode.